Happier Every Chapter Frequently Asked Questions
Welcome to the Happier Every Chapter F.A.Q Page
From the book reviews we've been doing over the last year or more, we've found that there is a need for a more exclusive and engaged community for children our age to enjoy & discuss carefully selected book recommendations as well as have a chance to meet and greet authors.
More importantly, we wanted something that would keep us writing but also allow us
time to focus on our school work. In brainstorming as a family, we soon realised, one way to achieve this was to set up a subscription box through which to share exciting reads and treats for other bookworms like us. So Happier Every Chapter was born.
Who is Happier Every Chapter for?
For boys and girls aged 8-14 years old, so tweens. However, more advanced readers younger than 8 years old or readers older than 14 can still benefit from it. We've spent so much time reading and reviewing books for this age bracket, it enables us to provide super curated books with diverse & epic stories which both boys and girls can read and enjoy. Having said that, we will consider having a Young Adult book box in the future.
Can I have more than one child on my subscription?
Absolutely, if both children are within tween age range (8-14), we can accommodate a sibling pack request. Please select which subscription type you would like to go for; a solo or sibling subscription and the subscription value per month will be adjusted accordingly. They will receive one box with a copy of each main book & our short stories to share but 2 of all other items included in the box. Unfortunately, at the moment, we cannot accommodate requests for children in any other age group. However, the plan is to launch a Young Adult box in the future so we will have that covered too.
With each Happier Every Chapter Box comes:
📚 2 fantastic books with diverse and epic stories
🧾2 new themed short stories & activity sheets
🤗 Jokes, quotes & vocab builders
🔖 4 -6 bookish treats & 🍫 lifestyle items ☕
👫 Access to exclusive members only Member's only community for live
author interviews, discounts, book chats & more
Do you reveal what's in each month's box?
No. To keep the element of surprise and make the unboxing process as fun as it can be, we only reveal the book of the month and a few spoilers for the lifestyle items. We will be sharing the theme well before shipping and key spoiler alerts. Why not take a browse of our Instagram, YouTube and Facebook pages? That might give you an idea of the type of books & treats we read and we would likely be seeking to include in our boxes.
Unfortunately no. With the amount of effort put into curating what goes into each box,
we are certain that not only will you get to try and enjoy a wide range of books, genres and authors, but this will open up room for conversation with other subscribers in our exclusive member only community
We plan to hold author interviews within 2 weeks of the boxes shipping to give the
readers time to have read some or all of the books and come armed with questions. We will reveal which author we will be interviewing & when on one of the inserts in the box.
Whilst we try to curate the books as much as possible and as far in advance as possible, there is a always a chance that the more odd subscribers might have already have the book in their collection. Congrats on being such a avid reader! We will crave your indulgence to let us know by emailing firstname.lastname@example.org and wait for the next month's box. We're sure you'll be in for a treat. If this becomes more of a concern, please email us at email@example.com so we can look into some sort of arrangement for you.
You definitely can! All our current and past boxes can be bough as one-offs. Please head over to our gift and past boxes collection and you can choose which past or current box to buy. Note that as well as the one-off boxes, you can have multiple subscriptions running on your account.
Pricing & Shipping
When will I be billed?
The very first Mbawa Book Box you purchase will be billed for immediately. Any subsequent box will be billed on the 11th of each month. Please note that we have a 25 day buffer period to ensure that our subscribers do not get charged twice in the same month. For instance, with our billing date of 11th of each month, if an order is placed on 5th October, the customer will be first charged on 5th October and then 11th November. For quarterly, bi-annual or annual subscriptions, we will bill monthly at the discounted rates offered. Our order cut-off to receive the current month's box is 11thof each month. Boxes ship on the 12th of each month.
When Will I get my box?
Our boxes ship by the12th of each month and the order cut off date is the shipping day i.e. 12th. For instance, if you subscribe by 30th September, your box will ship by 12th October. If you subscribe on 13th October, your first box will be shipped on 12th November etc. On 11th October, you will be charged for November's box. UK Shipping takes 3-5 days for delivery. International delivery can take between 7-15 days.
How much is shipping?
UK Shipping is via 1st Class Royal Mail and is charged at £3.90 for our UK subscribers. For international shipping, we use UPS and costs start at £7.50. Please expect additional delays to UK and International Shipping timescales due to COVID challenges. Please get in touch is you wish for us to expediate deliver of your box through an alternative carrier. If you need to change your address, please email firstname.lastname@example.org
Returns & Refunds
Do you accept returns for a refund?
Unfortunately, we are unable to accept returns for refunds unless items arrived damaged. This is because given the value we try to offer, we also buy items from our suppliers at final sale prices so cannot return to them. Part refunds are also not possible but you can use the choice to cancel your renewal.
Can I cancel my subscription?
Monthly rolling subscriptions can be paused or cancelled anytime. You just need to login to your Subbly Customer Portal to make the changes. For other plans, cancelations are only possible once the initial subscription term is over e.g. 3-months, 6-months & 12-months. Please note that your subscription will not automatically cancel at the end of the 3, 6 or 12 month period. So should you wish to discontinue your subscription, please do so via the portal or let us know via email to email@example.com.