Frequently Asked Questions

General

From the book reviews we've been doing over the last year or more, we've found that there is a need for a more exclusive and engaged community for children our age to enjoy & discuss carefully selected book recommendations as well as have a chance to meet and greet authors. The one easy we thought to do that was to set up a subscription box through which to share exciting reads and treats for other bookworms like us. 

Who is the box for?

Our debut box is for boys and girls aged 8-14 years old, so tweens. However, more advanced readers younger than 8 or readers older than 14 can still benefit from it. We've spent so much time reading and reviewing books for this age bracket, it enables us to provide super curated books & epic stories which both boys and girls can read and enjoy. Having said that, we will consider having a Young Adult book box in the future.  


 

Can I have more than one child on my subscription?  

Absolutely, if both children are within tween age range (8-14), we can accommodate a sibling pack request. Please email us @ hello@mbawabooks.co.uk with the request for a sibling box option and how long you want the subscription to run for. They will receive one box with a copy of each main book & our short stories to share but 2 of all other items included in the pack. Unfortunately, at the moment, we cannot accommodate requests for children in any other age group. However, the plan is to launch a YA box in the future so we will have that covered too.  

With each box/membership comes:

📚 2-3 fantastic books with epic stories 
🧾2 Short stories by the Mbawa Sisters 
✍🏽 Competitions & themed activity worksheets 
🤗 Jokes, quotes & vocab builders 
🔖 Stationery, bookish treats & author swag 
🍫 Exciting lifestyle items ☕ 
👫 Access to exclusive members only Facebook community for live author interviews & book chats 

Do you reveal what's in each month's box?     

No. To keep the element of surprise and make the unboxing process as fun as it can be, we won't be revealing in advance what the books or lifestyle items will be. For the launch box, we will do a part reveal to give viewers and subscribers, a taste of that they in for. We will be sharing the theme well before shipping and may on occasion reveal the odd spoiler alert.. Why not take a browse of our Instagram, YouTube and Facebook pages, that might give you an idea of the type of books we read and we would likely be seeking to include in our boxes.   

Unfortunately no. With the amount of effort put into curating what goes into each box, we are certain that not only will you get to try and enjoy a wide range of books, genres and authors, but this will open up room for conversation with other subscribers in our Facebook group. 

We plan to hold author interviews within 2 weeks after the boxes have shipped to give the readers time to have read some of all of the books and come armed with questions.  We will reveal which author we will be interviewing & when in the box. 

Whilst we try to curate the books as much as possible and as far in advance as possible, there is a always a chance that the more odd subscribers, might have already have the book in their collection. Congrats on being such a avid reader. We will crave your indulgence to let us know by emailing hello@mbawabooks.co.uk and wait for the next month's box. We're sure you'll be in for a treat. If this becomes more of a concern, please email us at hello@mbawabooks.co.uk so we can look into some sort of arrangement for you. 

You definitely can! Just make sure you check the "This is a gift" option at checkout and fill out the recipients name and email. You will also need to let us know if this is a one-off gift or a recurring payment. Please note that you will need to use your email to create an account with us. You can also have multiple subscriptions running on your account. 

Privacy Policy Link to our full Privacy Policy can be found here. 

Pricing & Shipping

When will I be billed?

The very first Mbawa Book Box you purchase will be billed for immediately. Any
subsequent box will be billed on the 16th of each month. For quarterly, bi-annual or annual subscriptions, we will bill monthly at the discounted rates offered.
  

 

When Will I get my box?

Our boxes ship between on the 6th of each month and the order cut off date is last day of the month before. For instance, if you subscribe between up to 30th September, your box will ship on 6th October etc. UK Shipping takes 3-5 days for delivery. International delivery can take between 7-15 days.   

 

How much is shipping?

UK Shipping via Royal Mail is FREEfor our subscribers. For international shipping, we use UPS and costs start at £7.50. Please expect additional delays to UK and International Shipping timescales due to COVID challenges. Please get in touch is you wish for us to expediate deliver of your box through an alternative carrier. if you need
to change your address, please email hello@mbawabooks.co.uk
  

   

Returns & Refunds

Unfortunately, we are unable to accept returns for refunds unless items arrived damaged. This is because given the value we try to offer, we also buy items from our suppliers at final sale prices so cannot return to them. Part refunds are also not possible but you can use the choice to cancel your renewal.  

Thanks for visiting our FAQ page! Still have questions? Please send us a message via the Contact Us page or email us at hello@mbawabooks.co.uk