Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@mbawabooks.co.uk

About Happier Every Chapter

Did you know that:
😲25% of children leave primary school unable to read and write properly?
😲Over 400,000 children in the UK do not own a single book?
😲In 2020, only 8% of children's book featured an ethnic minority main character?

Reading is fundamental not just to literacy outcomes but to overall academic performance, cultural, emotional wellbeing and more. With Happier Every Chapter, we are on a mission to inspire reading for pleasure, creative writing and diversity awareness amongst kids 4-14.  

We have plans for 4-7s (Little Literates), 8 - 12s (Thought Leaders) & 13-4 year olds (Book Wolves). Our Thought Leader boxes are expertly curated to ensure that the book selections will be enjoyed by 8year olds as well as by 12year olds. We specifically cater for 13 - 14 year olds as part of our service so that we can curate books which engage their advanced reading abilities but without the heavy themes which tend to be in Young Adult (YA) books today. 

At the start of every year, we decide the themes for each month and proceed to curate the best possible books for each box. We work with publishers to find out the best recent and most anticipated upcoming releases in order to deliver the best possible selection of books which reflect today's reality. We also ensure that our book selections are as close as possible to the relevant key stage curriculum.

This may mean that our subscribers get books of different genres from one month to the next and this is perfect for the middle-grade and young teen reader who is still finding their preferred genre. 

If your little one is 4-7yrs old and an independent reader, Congratulations! That's amazing progress.

Fear not, we've got it covered. As part of the Little Literates sign-up process, we collect data on whether they are an independent reader or not. All independent readers receive one picture book and one age appropriate chapter book in each box for the life of the subscription.

Please email us on hello@mbawabooks.co.uk if you would prefer to receive only chapter books or picture books and we will do our best to accommodate your request. 

About 2 weeks before each month's box ships, we do a theme reveal via email and all our social media channels. The theme reveal will usually include the book of the month or where it does, that will be communicated soon after, but always before ship day. We also share a sneak peak of some of the gift items included in the box in the days leading up to shipping.

Subscribers can choose to pause their subscription if they are not too keen on the theme of that month. Please note that subscription charges will resume once the number of months for which it was paused has elapsed. 

Fantastic! We love an avid reader here at Happier Every Chapter😊 We try to choose recently published books or older but equally brilliant reads. All this to limit the chances of sending you books you've already read. 

We generally share the book of the month about 2 weeks ahead of the shipping date so please do drop us an email (hello@mbawabooks.co.uk) if you've read that title and we will do our best to send you an amazing replacement.

If your subscription is for a 2-book box and you have already read the 2nd book for that month, please let us know by emailing hello@mbawabooks.co.uk and we will ship out an extra alternative with your next box.   

Absolutely! There is no greater gift than the gift of reading. Happier Every Chapter boxes make the ideal gift for avid or reluctant readers. At checkout, just enter the shipping address, as the address of the gift recipient. We also do gift cards ranging from £20 to £100 which gift recipients can use towards any item on our website. 

Yes! All our subscriptions auto-renew, but if you’d like to try one box only, you can buy any of our boxes for the current month on a one-off or pre-pay basis with no commitment to subscribe.

 You can also buy past boxes in our shop. These are single purchase items with no subscription and do not have any renewal attached. 

There is no minimum subscription term. We also have 3, 6 & 12 month subscription terms which come with 50% OFF with the 1st box. If you would like to try before you buy, one-time boxes including the current month's box are available to buy anytime.  

You can reach us by emailing hello@mbawabooks.co.uk or calling +44 (0) 7949 820944. 

No, all subscribers to each box plan receive the same book(s) regardless of gender. We take especial care to select books that appeal to both boys and girls. 

Changes, Cancellation & Returns

Yes of course! It maybe that your young reader currently receives a 1-book box and wants the 2-book box or vice versa. Don't worry, just email us on hello@mbawabooks.co.uk and we'll make the necessary changes to your subscription.

Please note, payments are taken by direct debit on the 10th of each month & boxes ship between 12th & 15th. Therefore any subscription plan change requests should be emailed to hello@mbawabooks.co.uk by the 6th of each month latest for the change to be effected in the current month's shipping or between 15th and 6th of the next month for the changes to be effected the following month.

For example if Finley, 10 is on a 1-book Thought Leaders plan in January and wants to upgrade to the 2-book Thought Leaders plan for the February box, an email must be sent to hello@mbawabooks.co.uk requesting the change by 6th February. If the change request is received after 6th February, Finley's 1st upgraded subscription will only be received in March.  

You can pause your subscription or skip some shipments at any time by  logging in and managing your subscription here or by emailing us at hello@mbawabooks.co.uk with your requirements . 

Of course you can! On monthly plans you can cancel your subscription at any time before your next renewal which happens on 10th of each month.

Where you subscribed with a 3, 6 or 12 month commitment, you can cancel at the of your commitment period & before your next payment goes out on the 10th of your renewal month otherwise the subscription will auto-renew for another term of the same commitment period i.e. for another 3, 6 or 12 months. Cancellations can be done from your customer portal or by emailing us at hello@mbawabooks.co.uk 

Unfortunately we do not accept returns or exchanges for the Happier Every Chapter boxes.

For any other items from our shop, you can return a product for a full refund up to 30 days after purchase. To be eligible for a refund, your item must be undamaged and in the same condition that you received it. 

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To return your product please email hello@mbawabooks.co.uk with your order details and reason for return. 

Pricing

We have different options with plans for kids 4 - 14 years old including FREE UK SHIPPING & 50% OFF ON 6 OR 12 MONTH PLANS! All boxes can also be bought one a one-off basis. All 2-book boxes include at least one diverse book. One book boxes will include the book of the month. The options are:

👩🏽‍🤝‍👩🏽Little Literates Box (£25.99/month): For 4-7s gaining reading confidence or independent readers includes 2 books & 4-6 items e.g. games, stationery
📚Thought Leaders 1-Book Plan (£27.99/month): For voracious readers 8-12. Includes 1 bestselling book, 2 short stories & 4-6 gift items
📚Thought Leaders 2-Book Plan (£29.99/month): For 8-12s. Includes 2 bestselling books (one diverse), 2 short stories & 4-6 gift items
📖Book Wolves 1-Book Plan (£27.99/month): For 8-14yr olds who love to pace their reading. Includes 1 book, 2 short stories & 4-6 items.
📖Book Wolves 2-Book Plan (£29.99/month): For 8-14yr olds who devour books. Includes 2 books (one diverse), 2 short stories & 4-6 items.
📖Book Wolves Books & Short Stories ONLY Plan (£17.99/month): For 8-14yr old who require no frills. They just want the books and short stories. 

Shipping

Shipping to the UK and Channel Islands is included in the price of our subscriptions, gift vouchers, gift sets and past packs. For all other destinations an international shipping charge is applied at checkout.

Yes, we ship worldwide. Postage costs for your destination will be calculated at checkout. Please note that any additional sales and custom taxes at your port of entry are beyond our control and will be your responsibility to pay. 

All subscription orders ship between 12th & 15th each month. Order by 14th each month to receive the current month's box. Any orders received after the 14th will be shipped the next month. One-time boxes can be shipped at any time.

UK orders are usually delivered within 5 working days and 10 working days internationally. 

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